Returns & Warranty Policy

NAELSPACE ENTERPRISE
Timeless Quality for Modern Living

🔁 Returns Policy

We want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we are here to help.

Eligible Returns

We accept returns under the following conditions:

  • Item is defective or not working

  • Item was damaged during delivery

  • You received the wrong product

Return Conditions

  • Return request must be made within 24–48 hours of delivery or pickup

  • Item must be in original packaging with all accessories

  • Item must not show signs of misuse or physical damage caused after delivery

❌ Non-Returnable Items

We do not accept returns for:

  • Change of mind after purchase

  • Used or damaged items not caused by delivery issues

  • Items without original packaging

🔧 Warranty Policy

Most of our products come with a limited warranty covering manufacturing defects.

Warranty Coverage

  • Covers factory defects and functional faults

  • Does not cover misuse, drops, water damage, or power surges

Warranty Period

  • Warranty duration varies by product (typically 6-36 months)

  • Specific warranty details will be communicated at purchase

🛠 Warranty Process

If your product develops a fault:

  1. Contact us via WhatsApp or phone

  2. Provide order details and a description/video of the issue

  3. Bring or send the item to our pickup location for inspection

  4. We will repair, replace, or advise accordingly

💸 Refunds & Replacements

  • Approved returns may be eligible for replacement or repair

  • Refunds are issued only in cases where replacement is not possible

  • Delivery fees are non-refundable

🏬 Return Location

Naelspace Enterprise – Collection & Dispatch Center
Infinity Industrial Park
Eastern Bypass, Kamakis

📞 Contact Us

For returns or warranty support:

📞 Call/WhatsApp: +254 103 469 252

Shop with Confidence. Quality You Can Trust.