Delivery & Pickup Policy

NAELSPACE ENTERPRISE
Timeless Quality for Modern Living

Overview

We offer reliable delivery within Nairobi and convenient pickup from our Infinity Industrial Park location. Our goal is to keep delivery fast, transparent, and affordable.

🚚 Delivery Within Nairobi County

Delivery fees are calculated based on your location and the size of your order.

Estimated Rates:

  • Standard Areas: KSh 300 – 600

  • Extended / Outskirts: KSh 700 – 1000

  • Bulky Items: KSh 1500 – 2,500

Final delivery cost is confirmed at checkout or via WhatsApp after order placement.

⚡ Express / Same-Day Delivery

Available on request (subject to availability):

  • Additional KSh 500 – 800

📦 Delivery Outside Nairobi

We deliver countrywide via trusted courier services.

  • Rates vary based on location and package size

  • Customer may be required to pay courier fees upon delivery (depending on courier)

🏬 Pickup Option (Free)

You can place your order online and pick it up at our location:

Naelspace Enterprise – Collection & Dispatch Center
Infinity Industrial Park
Eastern Bypass, Kamakis_Ruai Transist

  • Pickup is FREE

  • Available after order confirmation

  • Product viewing available on request

💡 Free Delivery Offer (Optional Promotions)

From time to time, we may offer:

  • Free delivery within Nairobi on selected items

  • Free delivery on orders above a certain value (e.g., KSh 20,000)

Promotions will be clearly indicated on product pages or marketing materials.

⏱ Delivery Timelines

  • Nairobi: Same day or next day

  • Outside Nairobi: 1–3 working days (depending on location)

📞 Need Help?

For delivery inquiries or special arrangements:

📞 Call/WhatsApp: +254 103 469 252

Shop Online | Fast Delivery | Easy Pickup at Infinity Industrial Park